Reaching Customer Service
Please use the CONTACT US section to reach us by email
Phone: 412-384-1700 between the hours of 8 AM - 4PM Eastern Time, Monday-Friday
Shipping and Handling
Shipping charges will be automatically calculated and applied to your order during your checkout process. All shipping calculations are ESTIMATES and may be adjusted prior to finalizing your order. Most orders will ship by UPS delivery. In some cases, an alternative carrier will be used to ensure a timely delivery of your order.
Most orders will ship within 7-10 business days.
For orders made from within the United States sales tax will be applied to all in state orders. Our business is operated from Pennsylvania. All other orders are tax free.
We guarantee your satisfaction. All of our merchandise comes with a 30 day money back guarantee. If you are not happy with any our products you can return them to us at not charge for a full refund. All of our products carry manufacturers’ warranties. Please call for details on specific products.
Fagan Sanitary Supply will not disclose buyers’ information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes
You may return your order for credit (minus shipping charges) within 30 days after receipt. The item(s) must be IN NEW CONDITION AND IN ORIGINAL PACKAGING. To return your order you MUST fill out the Return Authorization Form and include it with all items being returned. All defective products will be accepted for credit or exchange within 30 days of the invoice date. All non-defective returns are subject to a 15% restocking fee and must be returned within 14 days of invoice. Customer is responsible for paying re-shipping fees for exchanged merchandise.